Withdrawing from Your ru9 Balance
When you are ready to move funds back to your wallet, the withdrawal section sits in the same cashier menu you used to deposit. Choose the wallet you want paid — bKash, Nagad, or Rocket — and enter the amount. We route the transfer back through the same network your deposit came in on, which keeps the path short and familiar. Before
your first withdrawal clears, we will ask you to complete a quick identity check; once that is done, future requests go through without the same hold. We do not promise a specific transfer window because wallet network times vary, but we aim to process requests without unnecessary delays on our side.
- Go to the cashier and select Withdraw — Find the withdrawal tab in the cashier panel. Your eligible wallet options appear based on your deposit history.
- Pick your payout wallet — Choose bKash, Nagad, or Rocket. The account number tied to your ru9 profile is pre-filled for you.
- Enter the amount — Type how much you want to withdraw. The screen shows your available balance so you can check before confirming.
- Submit and track the request — Confirm the withdrawal. You can monitor its status from the transaction history in your account dashboard.